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At Moderetails.online, we want our customers to be completely satisfied with their purchases. However, we understand that sometimes a return may be necessary. Please read our return policy carefully to understand our return procedures and guidelines.
We accept returns for products that are damaged or defective, or if the wrong product is delivered. To be eligible for a return, the product must be unused and in its original packaging. Returns must be initiated within 7 days of receiving the product.
To initiate a return, please contact our customer service team through our website or by email. Please provide your order number and details of the product you wish to return. Our team will review your request and provide you with further instructions.
The cost of return shipping will be borne by the customer, unless the return is due to a mistake on our part. We recommend using a reputable courier service to ensure that your return is delivered to us safely and securely. We will issue a refund or replacement once we receive the returned product and verify its condition.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to be processed and reflected in your account.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer service team immediately. We may require photographic evidence of the damage or defect before authorizing a return or replacement.
Certain products, such as perishable items or customized products, may not be eligible for return. We will inform you if any such restrictions apply to your order.
We do not offer exchanges at this time. If you wish to exchange a product, you will need to return the original product and place a new order for the desired product.
Orders can be cancelled within 24 hours of placing the order. Orders cancelled after 24 hours will be subject to a cancellation fee of 10% of the order value.
If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are committed to providing you with the best possible customer service and support.